Business success through customer success
Whether you are focused on the experience of users, customers or employees, understanding the nature of people and technology is critical to designing the right solution.
User Research Methods
A printable summary of user-research methods defined with a guide for when to use which one.
PURE Method Scoring Spreadsheet
A spreadsheet that simplifies the scoring ease of use when using the PURE Method.
XD Strategy is a boutique experience design consultancy focused on understanding the nature of people, using workshops, presentations and design research to help clients strategize and execute far more effectively.
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Consultation and Coaching
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Sometimes the best things in life are free. Here are a few resources that may be helpful to you.
Christian brings an approach which melds the ‘heart’ and the ‘head — not only does he care about whether customers will be happy using this (heart), but naturally uses a data-driven, user-testing approach (head).Dave Story, CTO Realtor.com
Christian is the rare type of individual that is equally strong in his technical skills and his people management skills.Rian Van Der Merwe, Product Manager, Author & Speaker
One of the most intelligent, thoughtful people I have had the opportunity to work with.David Kramer, COO & Head of Product, Company.com
There are so many facets of strategic UX, it can get overwhelming. This course helped visualize all the concepts as well as provide a structured approach to UX strategy. I now have a solid understanding of where to begin.Carlos Toval, Mediware
The most complete talk about strategy and design — very focused on design activities and business value. Provided a roadmap for integrating UX into a large organization.Vanessa Colina, Inter-American Development Bank
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